Frequently Asked Questions (FAQs)

DATA LOCATION

Where is the data hosted?

All data is hosted in Sydney, Australia.

What is type of fault tolerance processes are in place in the event of a server outage?

All data stored is replicated 3 times within the Sydney region. If your application required cross-region (outside of Australia) replication, please contact siteoffice.mobi for further information.

How does siteoffice.mobi securely dispose of data?

All information, once created, permanently exists in our database and storage solutions. Information deleted via the application is removed visibly from the client, but is not erased from the database. Once ‘deleted’, it is not possible to update or change the deleted information, however information can be restored upon request by the customer.

How long is project data stored with siteoffice.mobi?

All data can be kept as long as the customer wishes. This can be seven years or longer.

If the customer chooses to keep the project data as a record, but does not intend to access it, we can move the project data to our long term storage platform. This platform provides a low cost option for our customers who require data retention for auditing purposes.

SECURITY

What security protocols does the software use?

All data is encrypted during transportation between services using SSL.

Does the software meet any ISO standards?

At this time, our software has not been independently certified against any ISO standards. However we have developed the software in strict accordance with ISO 27001 and 27002.

We are looking to have our software assessed against ISO 27002 in the near future.

Is my project data encrypted at rest?

Data at rest encryption is encryption when the data is not in transit (i.e moving between networks). We do not offer this as a generic feature for our customers, however if this is a necessary requirement for your business, please contact siteoffice.mobi for further information.

Does the software require regular downtime or maintenance? Will I be able to access it during those times?

Due to the nature of our software, we are able to deploy the majority of our feature and maintenance updates without downtime. However, in the unlikely event that we do need to temporarily shutdown the software, we will aim to select a time and date that wont be an inconvenience during business hours. All customers will be notified in advance of the proposed date and time, as well as the outcome of the updates.

INTEGRATION

Is it possible to authenticate my project users against a third party database?

Yes, however it depends if your third party service provides and open API that our server can access.

Does the software integrate with P6 and MS Project? 

Yes.

Does the software integrate with my accounting system, like Xero and MYOB?

No, the software does not directly communicate with any accounting softwares. Instead, we provide a cost adjustments area that allows our customers to reconcile costs between their accounting software and the costs generated in siteoffice.mobi. As a result, siteoffice.mobi can always match your accounts.

Can you export data to MS Excel?

Yes, we provide MS Excel documents in the form of CSV files.

Can you export data to PDF?

Yes, you can export clipboards, diaries and progress reports to PDF.

Can we request a feature update before we begin using siteoffice.mobi?

Yes, in fact a lot of our recent updates have been at the request of our customers. We are always happy to discuss any feature requests you may have. Usually there is a 2- 6 week turn around on features depending on the complexity of the design.

SUPPORT

Where is support for siteoffice.mobi based?

We have support teams based in Brisbane, Australia and Queenstown New Zealand.

How can I contact siteoffice.mobi for help with technical issues?

There are several ways to contact a representative from siteoffice.mobi

We aim to get back to our customers within 24hrs.

Can a siteoffice.mobi representative help my business get started with your software?

Yes, we provide an implementation engineer at your convenience to help get your project started, and to better understand your business so that you can get the most out of siteoffice.mobi.

Our engineers are free to help you for as long as you feel your business requires.

Is there a trial period?

We do not offer any trial periods unless your business requires feature updates. Any trial periods due to feature requests are upon agreement between the business and siteoffice.mobi.